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Our Refund Policy Businesses Grow
At Tools Genius (“we,” “our,” “us”), customer satisfaction is important to us. This Refund Policy explains when refunds may or may not be issued
Digital Products & Tools
All products and services offered on https://toolsgenius.site/ are digital and non-tangible, including but not limited to:
- Software tools
- Marketing utilities
- Shopify themes
- Lead packages
- Automation tools
Because of the nature of digital products, all sales are final, and we do not offer refunds once access has been granted, unless otherwise stated below
Exceptions (Refund Eligibility)
- You were charged multiple times for the same product
- The product was not delivered or accessible due to a verified technical error on our side
- The tool is completely non-functional and our support team is unable to resolve the issue
Refund requests must be submitted within 7 days of purchase.
Non-Refundable Situations
Refunds will not be issued for:
• Change of mind
• Lack of results or performance expectations
• Incompatibility with third-party platforms
• Failure to read product descriptions
• Misuse or violation of our Terms or Acceptable Use Policy
Subscription Services (If Applicable)
• If any tools are offered via subscription:
• You may cancel anytime to avoid future charges
• No partial or prorated refunds are provided for unused time
How to Request a Refund
Send an email to:
📧 support@toolsgenius.site
Include:
• Order ID
• Product name
• Reason for request
• Screenshots or proof (if applicable)
We typically respond within 2–5 business days.
Chargebacks
• Unauthorized chargebacks may result in:
• Immediate account suspension
• Permanent ban from our services
• Please contact us first — we’re here to help.
